I had my first order from trop co a couple weeks ago now with mixed feelings.
Ordered and never got a call to arrange delivery so I emailed them and they said they had tried to call but I never had a missed call...nevertheless arranged delivery and I asked to have my order before 2PM that day as I had to leave for work, even though they said the deliveries are all day they agreed that wasnt a problem.
My delivery of 2 x Venezuelan black corydoras and 8 x galaxy rasbora arrived at around 1PM packed well etc...the rasbora seemed lively and are still doing well, however the 2 Cory's looked a little lifeless not moving much etc. Acclimatised them and popped them in, one cory hid from the off, the next day I found him dead
later that day the second cory died. My rasbora are still happy and healthy a couple weeks on.
Contacted them and got my refund for the 2 Cory's, they said they had learnt a lesson with Cory's that week and think they may have got too warm with the hot weather we had been having :/ I felt totally guilty that I had ordered online and put the fishes through that stress and it has put me off getting online again to be honest. Just one of those things I guess I got unlucky as they do have alot of good reviews!
My local fish shop seems to have better stock now since coronavirus has eased so probably avoid buying online again wherever possible!
Just thought I would share my experience