Hi Sue

thanks very much for your advice and info. I replaced the grill. After some actual thought I did it in situ,
so not as onerous as I'd imagined. Plus after re reading the manual lots of times noticed it advised checking the impeller by plugging the unit in, before refitting the whole filter. So all ok.

Re pH you'd advised me years ago to get the info from the waterboard site. I keep a fish file and had printed off your comments and the water quality report from Thames water.(2009)this says pH 7.4. I had checked and recorded it myself last year, the same, pH 7.4 Double checked by testing the tap water today now 7.8
Re the KH and GH you'd commented in 2009 after checking the water quality report for Thames yourself that Thames doesn't have alkalinity /KH listed.
It may have now and I did try to quickly access an up to date WQR sometime ago without success but will have a concerted try again. I can buy a KH tester if need be ( which you'd suggested) but you concluded in ŷour comments that my water is hard.
Can I ask? is the amount of difference between the tap and tank pH usual/ normal ?
Thanks again for all your help.
Best wishes Rosie